Everything people ask before they book

Two to four days for most jobs. During the Sept 1 move-in rush and the last week of August, we're typically booked two to three weeks out — that's the single most important thing to know about us. If you need something inside 48 hours we can usually make it happen for a 20% priority fee.

Someone over 18 needs to let us in and be reachable, but you don't have to hover. Plenty of people let us in, go to class, and come back to a built apartment. If a roommate is letting us in, put their name in the notes when you book.

No charge with 24 hours' notice. Inside 24 hours there's a $35 fee, and if nobody's home when we arrive it's $50 — a van and two people showed up. During move-in week we hold slots firmly because someone else wanted them.

Yes, and most people do. We can send separate payment links for a split total, or one person can pay and settle it between yourselves. Tell us at booking.

It's a close estimate, not a sealed quote. We publish a rate for every item and the site adds them up, which is far more than most trades will tell you before a site visit — but we haven't seen your apartment, so treat it as approximate. Most jobs land on or very near the estimate. Where it moves, it's usually access (a walk-up nobody mentioned), what's behind the wall, or a count that turns out higher than described. We confirm the final figure with you at the door, before any work starts, and we never revise a price after the job is finished.

For straightforward, well-described jobs — a bed frame, a curtain rod, a running toilet — it's usually spot on. For anything where access or wall construction matters, treat the estimate as a starting point. The more detail you give us at booking (floor, stairs, buzzer, plaster or drywall, how many of each thing) the tighter it gets. If you'd rather have certainty before we roll, send photos and we'll firm it up over text at no charge.

10% off, applied automatically when you book with a .edu address. No code, no verification email, no form. Students are the whole business, so it isn't really a discount — it's the price.

Getting a van, tools and two people across Boston costs the same whether we're there for ten minutes or ninety. If your job comes in under $75, add something else to the list — a rod, a shelf, a drain — and get your money's worth.

Card, Apple Pay, Venmo or Zelle, after the work is done and you've looked at it. Nothing upfront for standard jobs. Anything over $400 in the last week of August takes $100 to hold the slot, because those slots are genuinely scarce.

No. Every other service in Boston triples its rate on September 1; our September price is our February price. The trade-off is that we sell out, so book early.

Done properly, no. Small nail holes are generally normal wear and tear, which under Massachusetts law your landlord cannot deduct for. What costs people money is a blown-out anchor hole, adhesive strips that pulled the paint off, or a mount left in the wall at move-out. All three are avoidable, and avoiding them is most of what we're doing when we pick a fastener.

Read your lease, and when it's ambiguous ask in writing and keep the reply. In practice most Boston student leases are fine with mounts, rods, fixtures and lofted beds provided the place goes back roughly as you found it. That's why we bag and label original hardware and log where the holes are — so putting it back is a twenty-minute job, not an argument.

Anything that goes into a wall gets photographed and emailed to you the same day, with a note on what fastener went where. It's mostly so we can reverse it cleanly later, but it's also a useful record if anyone ever queries it.

Yes, and it's much easier when we installed it. Dismounts, patch-and-sand where a mount was, AC removal, taking furniture back down flat so it fits out the door — all of it is on the pricing page and all of it can go in one visit.

We carry general liability insurance and will send you the certificate on request — some landlords ask for it before letting anyone work in the unit. We are not licensed plumbers or electricians, and we're direct about that: we do fixture-level work only. Anything involving supply lines, shutoffs, panels, new circuits, or gas gets referred to a licensed trade, and we won't charge you for telling you so.

Our own crew, in a marked van, with ID. Not a gig-app contractor who bid on your job twenty minutes ago and has never assembled a PAX.

Often yes — there's a $25 travel fee outside the core service area. Ask. If we can't reach you we'll say so rather than string you along.

Anything requiring a plumbing or electrical license, structural work, gas, roofing, asbestos or lead paint disturbance, pest control, and full apartment cleans. We'll usually know who does.